Thu, 01 Jan 2009

Optus Sucks

After getting my line back, I got around to reporting another fault to Exetel. I thought that from the tests that I'd done and my mrtg latency graphs that my local exchange (Warilla) was underprovisioned in terms of Optus' (Exetel's DSLAM provider) backhaul bandwidth. The biggest affect this has on me is that BF2 is unplayable during "peak" hours (usually when I want to play) but fine after peak hours. This probably had something to do with me losing interest in it lately.

After spending countless hours (ok, I reckon at least 20 is realistic) over several weeks I was finally able to get them to get Optus to acknowledge that they were in fact underprovisioned. Small satisfaction to know I was right all along, but a month ago they told me Optus would not provision more bandwidth until at least February. Pretty lame, but nothing I (or Exetel) can do about it. Optus sucks.

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